Our Helplines Volunteers will work closely with the Helplines Team, adding value to the exceptional work carried out by this team. You will be part of a team where the heart of their work is based supporting people living with arthritis. You will take a number of calls from people ringing the Helpline, using a person centred approach you will identify the needs of the caller before escalating the call to a member of staff, taking down contact information for a call back or answering any queries.
You will also be involved in making a number of calls to members of the public who have agreed to a call back in the last three months. This will be a heartening experience as it will allow you to engage with callers to see how they benefited from their initial contact with the Helpline. You will engage in conversation in a warm and friendly manner to follow up from their initial contact which will contribute to measuring the outcome of our Helplines support.
In addition, the role will involve sending out information booklets upon requests from callers as well as any administrative tasks needing to be completed on an ad-hoc basis
Older People, Disability, Health and Social Care
General and Helping, Advice, Information and Support, Administration
Skills Required :
Leadership, Team work, Interpersonal skills, Office IT
Skills To Gain :
Team work, Problem solving, Office IT